Privacy Policy

Effective Date: 14/05/2025

As owner of CLY Skin&Beauty, I value your privacy and am committed to protecting your personal information. This Privacy Policy outlines how I collect, use, store, and protect your personal data in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using this website or providing your personal information, you consent to this policy.

1. What Information I Collect

I may collect the following types of personal information:

Your name, date of birth, and contact details (email, phone number, address)
Medical and skin health history (if relevant to your consultation)
Appointment and purchase history
Payment information (processed securely via third-party providers)
Any information you provide via contact forms, bookings, or email

2. How I Collect Your Information

I collect information through:

Website forms and contact submissions
Appointment bookings and consultations
Product purchases
Email, phone, or direct conversations with you

All information is collected fairly and with your knowledge.

3. Why I Collect Your Information

I collect and use your personal information to:

Book and manage consultations and treatments
Recommend and dispense personalised skincare products
Process payments and manage orders
Communicate with you regarding your skin plan or purchase
Improve my services and ensure high standards of care
Meet legal and professional record-keeping obligations

4. How Your Information Is Stored and Protected

Your personal data is stored securely via password-protected systems and encrypted databases, where applicable. I take reasonable steps to protect your information from misuse, interference, unauthorised access, modification, or disclosure.

5. Sharing Your Information

I will never sell your data. I may share your personal information only when:

Required by law
Necessary to deliver services (e.g. payment processing or secure delivery services)
You give explicit consent

All third-party providers used for bookings, payments, or communications are chosen carefully and are required to meet Australian privacy standards.

6. Accessing or Correcting Your Information

You may request access to your personal information at any time. If your details change or you believe your information is incorrect, please contact me and I will update it promptly.

📧 Email: clyskinandbeauty@outlook.com

7. Cookies & Website Tracking

My website may use cookies or analytics tools to improve user experience and monitor traffic. These tools do not identify individual users and are used only to enhance site performance.

You can manage cookie settings through your browser at any time.

8. Changes to This Policy

I may update this Privacy Policy from time to time to reflect changes in regulations or how I operate. The latest version will always be available on this page.

9. Questions or Complaints

If you have any questions about how your information is handled—or if you believe your privacy has been breached—please contact me directly.

📧 Email: clyskinandbeauty@outlook.com
📍 Address: 105 Charters Towers Rd, Hyde Park, 4810

📄 ABN:58757925396

If you are not satisfied with my response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.